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Same Day Home Delivery FAQ


Where is Same-Day Home Delivery offered?

Same-Day Home Delivery is available to residential street addresses within 5 miles of our Aurora, IL store. 


What days do you deliver?

Same-Day Home Delivery is available Monday through Friday, excluding major holidays (New Year’s Day, Memorial Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas).


What are your delivery hours?

Orders are normally delivered Monday-Friday, from 2 PM to 8 PM.*


What is the order cutoff time for Same-Day Home Delivery?

All orders received by 1:00 PM on a regular business day, Monday through Friday, will be delivered that day by 8:00 PM.* 


What if I place my order after the cutoff time?

Any delivery orders placed after 1:00 PM, or on the weekend, will be delivered the following, non-holiday weekday (usually Monday) by 8:00 PM.*


How much does Same-Day Home Delivery cost?

Same-Day Home Delivery is FREE for all purchases over $75.00. All other orders are charged a $5.00 delivery fee.


Is there a minimum purchase requirement?

No, but all orders less than $75.00 will be charged a $5.00 delivery fee.


Do I have to be home?

No. We will always send a text and/or email once we deliver. We will neatly place all items near the front door, unless you have provided special instructions during checkout.


Do you deliver frozen raw food or treats?

Yes. Frozen product is eligible for delivery with communication about a specific delivery window to ensure you are home (or have a cooler set up for the delivery within that delivery window). 


How do I order?

All orders must be placed on our website, Please select Home Delivery during checkout.


Do my online orders qualify for your Healthy Pet Paw Points and Frequent Buyer programs?

Yes. All orders placed through our website automatically earn loyalty points. Eligible food and litter purchases will also receive frequent buyer benefits. Vouchers and Frequent Buyer Cards can currently be redeemed in-store only.


Who do I contact with questions about my order?

Please email us at


How do I return something purchased online?

All returns must be processed in store. Please review our full policy here.


*Rarely, situations out of our control, such as inclement weather or traffic delays, may affect delivery times. We will keep all delivery customers updated during these circumstances.

*If an item happens to go out of stock between when it was placed and when we prep it, we will contact you by text to change the delivery day, if necessary.